We're committed to your satisfaction. Learn about our returns, refunds, and exchanges.
Thank you for purchasing at vertyx.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept returns within 3 days from the date item delivered. To be eligible for a return:
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please note that the refund amount will exclude any delivery charges incurred during the initial purchase.
If you would like to exchange your vertyx card for a different color or style, contact our customer support team within 3 days of receiving your order.
We will provide you with further instructions on how to proceed with the exchange.
In the unfortunate event that your item arrives damaged or defective, contact us immediately.
We will arrange for a replacement or issue a refund, depending on your preference.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error.
In cases where the return is due to our error (e.g., wrong item shipped, defective product), we will provide you with a prepaid shipping label.
Refunds and exchanges will be processed within 3 business days after we receive your returned item.
Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.